Properly conducted interviews of witnesses following an incident are as important to understanding what occurred, as is saving data and information following an incident (presented in the first paper of this series). If interviews are not done correctly, information can be lost to the incident investigation team, and later for the litigation, should it occur. The interviews must take into account human nature, an understanding of it, and the fragility of human memory. This paper will try to illustrate some of the problems encountered in performing interviews and suggests techniques to plan and conduct interviews. Due to space limitations it must be recognized that this is not a detailed discussion of this topic.
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